{"id":18438,"date":"2015-05-05T18:04:35","date_gmt":"2015-05-05T16:04:35","guid":{"rendered":"http:\/\/help.qualiware.it\/qw-help\/?p=18438"},"modified":"2018-04-04T18:23:06","modified_gmt":"2018-04-04T16:23:06","slug":"segnreclform","status":"publish","type":"post","link":"https:\/\/help.qualiware.it\/qw-help\/segnreclform\/?lang=en","title":{"rendered":"CLAIM AND REPORTS MANAGEMENT"},"content":{"rendered":"

This form allows you to record reports, complaints or communications of appreciation coming both from within the company<\/em> and from the outside<\/em>, especially from private entities<\/em>, so you can record all the details of reports and can manage to improve practice and satisfaction of customers\/users.<\/p>\n

The form looks can be divided into two parts: one to record the report\/complaint<\/strong> (at the top of form) and one for the management of the response<\/strong> (in the bottom part<\/span>).<\/p>\n

\"05snaghtml560_en\"<\/p>\n

 <\/p>\n

<\/a>RECORDING OF A REPORT OR A COMPLAINT<\/span><\/h4>\n
    \n
  1. Confirm the Form<\/span><\/strong> Number\u00a0<\/b><\/i><\/span>which is the first available code that shows up. <\/span>If you want to try a form already created, use the search button <\/span>\"01pulsante_lente\".<\/li>\n
  2. Indicate the Origin<\/span> <\/b>of the report: you can choose between drop-down box: Web, mail<\/strong> and phone call<\/strong> (options\u00a0presetted in “Manage parametric strings”, in SRPRO Origin Report\/ Complaint<\/i><\/span>).<\/li>\n
  3. Also specify Date<\/b> <\/span>and Time<\/b> <\/span><\/span>.<\/li>\n
  4. The Editor<\/b> <\/span>is automatically compiled with the name of the program’s user. <\/span>If you want to change it, you can choose another name among those enabled, after inserting the password.<\/span><\/li>\n
  5. Then compile the part about the “Reporter”:<\/li>\n<\/ol>\n

    \"05segnre52_en\"<\/p>\n