{"id":18544,"date":"2021-07-16T11:00:28","date_gmt":"2021-07-16T09:00:28","guid":{"rendered":"http:\/\/help.qualiware.it\/qw-help\/?p=18544"},"modified":"2021-07-19T12:15:37","modified_gmt":"2021-07-19T10:15:37","slug":"graphical-summary-reports-complaints","status":"publish","type":"post","link":"https:\/\/help.qualiware.it\/qw-help\/graphical-summary-reports-complaints\/?lang=en","title":{"rendered":"“CLAIMS and REPORTS” GRAPHIC SUMMARY"},"content":{"rendered":"

This printout provides a graph that highlights the number of reports-complaints in relation to their origin<\/strong>.<\/p>\n

 <\/p>\n

\"\"<\/a><\/p>\n

 <\/p>\n

    \n
  1. Fill out the fields From date<\/b>\/To date<\/b><\/span>, <\/b>according to the period of interest.<\/li>\n
  2. You can filter the complaints to:<\/span>\n
      \n
    • Complaint type<\/b><\/span><\/li>\n
    • Noncomplaint type<\/b><\/span><\/li>\n
    • Warranty type<\/b><\/span><\/li>\n
    • Outcome<\/span><\/strong><\/li>\n
    • Origin claims<\/span><\/strong>: you can choose between Email, Fax, Ordinary mail, Customer return, Phone call, Web.<\/li>\n<\/ul>\n<\/li>\n
    • If you want to further filter the print, fill in the fields:<\/span>\n
        \n
      • By cod. Articl<\/span><\/b>e<\/b>\/<\/span>Cod. Article<\/b><\/span><\/li>\n
      • By cod. Department\/Unit<\/b>\/<\/span>Cod.<\/span><\/span> Department\/Unit<\/b><\/span><\/li>\n
      • From customer\/user  name<\/b>\/<\/span>To customer\/user  name<\/b><\/span><\/li>\n<\/ul>\n<\/li>\n
      • A Filter by Business Unit<\/strong><\/span> can also be set.<\/li>\n
      • You can modify the data of the x-axis of the chart, click in the field Data grouped by<\/span><\/b> between:<\/span>\n
          \n
        • Subject (Service\/Product)<\/em><\/li>\n
        • Department\/Unit<\/em><\/li>\n
        • Customer\/User name<\/em><\/li>\n
        • Reporting tipology<\/em><\/li>\n
        • Warranty type<\/em><\/li>\n
        • Nonconformity type<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

          The Esegui<\/strong><\/span> button allows you to preview the requested print; from the preview window it will then be possible to print.<\/p>\n

          The Esci<\/strong><\/span> button closes the form.<\/p>\n","protected":false},"excerpt":{"rendered":"

          This printout provides a graph that highlights the number of reports-complaints in relation to their origin.     Fill out the fields From date\/To date, according to the period of interest. You can filter the complaints to: Complaint type Noncomplaint type Warranty type Outcome Origin claims: you can choose between Email, Fax, Ordinary mail, Customer…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ngg_post_thumbnail":0,"footnotes":""},"categories":[34],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/help.qualiware.it\/qw-help\/wp-json\/wp\/v2\/posts\/18544"}],"collection":[{"href":"https:\/\/help.qualiware.it\/qw-help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.qualiware.it\/qw-help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.qualiware.it\/qw-help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.qualiware.it\/qw-help\/wp-json\/wp\/v2\/comments?post=18544"}],"version-history":[{"count":0,"href":"https:\/\/help.qualiware.it\/qw-help\/wp-json\/wp\/v2\/posts\/18544\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.qualiware.it\/qw-help\/wp-json\/wp\/v2\/media?parent=18544"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.qualiware.it\/qw-help\/wp-json\/wp\/v2\/categories?post=18544"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.qualiware.it\/qw-help\/wp-json\/wp\/v2\/tags?post=18544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}