This printout shows the report of the claims and complaints received, with the specification:
- origin of the complaint,
- the customer who made it,
- the object,
- the affected area,
- the answer provided.
- Fill out the fields From Date/To date, according to the interested period:
- by not changing the date of the two fields, the data will starti from 1 January of the current year, until today.
- instead, by writing a date in both fields, you will be able to have the information relating to the specified time interval.
- Reports can be selected depending on how they have been classified:
- Complaint Type
- Non-Complaince Type
- Warranty type
- Outcome
- Origin claims
- Editor
- If you want to further filter the print, fill in the fields:
- By product code – A product code
- By Department/ unit concerned – A Department/unit concerned
- It is also possible to filter the complaints related to a particular Customer, fill in the related field.
- A Filter by Business Unit can also be set.
- Can then be further filtered by the Only open Reports or only unanswered customer reports.
The Esegui button allows you to preview the requested print; from the preview window it will then be possible to print.
The Esci button closes the form.