21 articles QW-05 – Non-compliances, complaints, corrective and preventive actions Page 2 / 3

NON CONFORMITY LIST

The Printing “Non Conformity List” shows a detailed list of all Non Conformity recorded in a certain time interval. For each registration a series of information is reported: origin of the non-conformity (customer complaint, acceptance, process or final test), degree of importance, customer or supplier involved, item subject to non-compliance, defective quantity, analysis of the…

ADDITION OF AN ARTICLE FROM A NON CONFORMITY FORM

Only in some cards (such as for example in Non-conformity Forms, Claim management, Non-conformity reports) the button allows you to open an archive of articles or customers/suppliers; In particular from the Non-conformity reports form, by pressing or double click, in the the field dedicated at the supplier code it is shown the “Supplier List by  article”: If…

ADDITION OF A SUPPLIER/CUSTOMER CODE

Only in some cards (such as for example in Non-conformity Forms, Claim management, Non-conformity reports) the   button allows you to open an archive of articles or customers/suppliers; In particular from the Non-conformity reports form, by pressing   or double click, in the the field dedicated at the supplier code it is shown the “Supplier List…

PROSPECTUS OF NON-CONFORMITY FORMS

The print “Prospectus of Non-conformity forms” shows each article where it is been found a non conformity (whether it was carried out a Testing Report to the supplier). It is indicated the the type of N.C. found, the treatment used, eventually obbligation to the supplier, and references to N.C. quantity, accepted in concession, returned, recovered. Fill…

NON-CONFORMITY FORM

The N.C Form, not as  “Testing Report”, should not be sent to suppliers: its use is purely internal, in order to know, for each test document (incoming, process in progress and finished products), the non-conformities encountered and possible interventions across the Company. CREATION OF NON CONFORMITY FORM The Nonconformity can be written in two different locations:…

PARETO DIAGRAM ON CUSTOMERS CLAIM N.C.

Pareto chart shows the frequency that the non-conformity appeared about the products already delivered to customers and that are notified. In particular, it is possible to have two types of graphs, using the option “Diagr. on products/Diagr. on N.C. types”: Selecting Diagram on product you wll get the diagram of non conformity frequency that are manifested for each article.…

PARETO DIAGRAM ON SYSTEM NON CONFORMITY

Pareto chart shows the frequency with which manifest the non-conformities found in Quality System as a whole,not referable to a control on the product. In particular, it is possible to have two types of graphs, using the option “Diagr. on processess/Diagr. N.C. types”: Selecting Diagram on processes you will get  the diagram that shows for each…

PARETO DIAGRAM ON N.C. DERIVED FROM REPORTS/CLAIMS

Pareto chart shows the frequency with which the non-compliance occurs from reports or complaints. In particular, it is possible to have two types of graphs, using the option “Diagr. on products/Diagr. on N.C. types”: Selecting Diagram on product you wll get the diagram of non conformity frequency that are manifested for each article. Selecting instead Diagram on Non Conformity types you wll get the diagram of…

PARETO DIAGRAM ON N.C. ABOUT PROJECTS/WORK ORDERS

Pareto chart shows the frequency with which the non-conformity occurs in your projects (or “macro work orders”). In particular, it is possible to have two types of graphs, using the option “Diagr. on products/Diagr. on N.C. types”: Selecting Diagram on product you wll get the diagram of non conformity frequency that are manifested for each article. Selecting instead Diagram…